a his & hers weblog of worlds apart
I recently had an opportunity to receive honest and explicit feedback from a patient I encountered in the clinical setting. For confidentiality purposes I won’t discuss the details of the encounter, but I highly doubt that I will ever stumble into such a unique and serendipitous situation again. It was enriching, and left me wanting more.
In training, genetic counselling students receive a lot of criticism from their clinical supervisors, teachers and program director. However, as far as I am aware, there is no system in place to elicit direct feedback from patients.
So why not provide a section on your clinic website where a patient can send an anonymous comment? Or why not keep a comment box in your clinic waiting room? As I see it, we have nothing to lose and everything to gain.
Scania Price, designer of the “Always in Beta” t-shirt defines the term as:
Always in development.
Never, ever standing still.
The applicability of this mantra to the field of genetics is too great to ignore. With countless other industries embracing the notion of “always in beta,” why shouldn’t we? And what better way to do this, than go to the source– the patients themselves.
The concept of patient feedback has been explored more broadly for the medical community:
If you know of any other examples, please comment below. Has anyone been asked to provide feedback for their healthcare provider? Any experiences with a genetic counsellor you’d like to share?