a his & hers weblog of worlds apart

Five reasons GCs should blog

Last week I gave a presentation to a group of genetic counsellors entitled “Health 2.0: What it is, and why we should know about it.” My hope was to generate … Continue reading

April 30, 2009 · 4 Comments

Your Service Is Broken

Building Brands With A Fix Today Seth Godin re-posted his classic customer experience presentation This Is Broken (watch it now if you haven’t) and reminded us that sadly little progress … Continue reading

April 21, 2009 · Leave a comment

Risks, Benefits and Patient Empowerment

I read an interesting article by Dr. Roni Zeiger about the importance of asking your doctor to outline all of the risks and benefits of any treatment or procedure prior … Continue reading

April 15, 2009 · 2 Comments

Size Matters

Trust In Small I’ve written about people, size, and trust plenty, but Harvard Business always says it better. This post connected a few ideas currently swirling around in my head, … Continue reading

April 5, 2009 · 3 Comments

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