8 Reasons Misery Loves Your Non-Human Company
If you read this blog on occasion, chances are you have read me ramble on human companies. With so much interesting thinking on this subject, I want to try to … Continue reading
Making Open Happen
Via Take Your Customer To Work Day As the stories continue to roll in from Thursday all reports indicate year one was a success! A big thanks to everyone involved … Continue reading
Customer Day Nears
Cross-promotion via Take Your Customer To Work Day — So we’re under three weeks away from the big day, and I just wanted to give a couple brief updates: The … Continue reading
Human Character in Advertising
I’ve already written – too – much on the value of humanizing brands (especially in recession). Here are a couple large food companies trying to recall their human roots – … Continue reading
Your Service Is Broken
Building Brands With A Fix Today Seth Godin re-posted his classic customer experience presentation This Is Broken (watch it now if you haven’t) and reminded us that sadly little progress … Continue reading
Size Matters
Trust In Small I’ve written about people, size, and trust plenty, but Harvard Business always says it better. This post connected a few ideas currently swirling around in my head, … Continue reading
Customer Transparency for Trust
So I’m finally ready to try to bring this to life: TAKE YOUR CUSTOMER TO WORK DAY – May 28, 2009 Please check it out and get involved. Like Zappos!
HER NATURE HIS NURTURE 