Your Service Is Broken
Building Brands With A Fix Today Seth Godin re-posted his classic customer experience presentation This Is Broken (watch it now if you haven’t) and reminded us that sadly little progress … Continue reading
April 21, 2009 · Leave a comment
Emotionally Intelligent Marketing
Open and Human (Especially in Recession) A few months back Daniel Pink gave an insightful presentation on his idea of Emotionally Intelligent Signage. Watching it, and following new examples of … Continue reading
December 3, 2008 · 3 Comments
HER NATURE HIS NURTURE 