a his & hers weblog of worlds apart

Your Service Is Broken

Building Brands With A Fix Today Seth Godin re-posted his classic customer experience presentation This Is Broken (watch it now if you haven’t) and reminded us that sadly little progress … Continue reading

April 21, 2009 · Leave a comment

Emotionally Intelligent Marketing

Open and Human (Especially in Recession) A few months back Daniel Pink gave an insightful presentation on his idea of Emotionally Intelligent Signage. Watching it, and following new examples of … Continue reading

December 3, 2008 · 3 Comments

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